Personal Shopping Service

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Book Heathrow's complimentary personal shopping service

Heathrow is delighted to offer you complimentary stylist-trained shopping assistance.
Our team members have international knowledge and can offer assistance in many different languages.

Flight Details

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It is advised that bookings are made 48 hours in advance of your flight to avoid disappointment. While we will endeavour to fulfil all shopping requests, occasionally our team is fully booked.
Personal Information
Please enter the mobile number you will have on the day of travel should we need to contact you about your appointment.

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REQUEST DETAILS
Marketing

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We’d love to send you the latest Heathrow updates by email including exclusive offers and new services to improve your travel experience.
Your details will be automatically stored in our Personal Shopper Client Book including favourite styles, brands and products purchased. We may also ask additional questions during your appointment in order to personalise your profile for future visits.
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Pre-book a complimentary personal shopper appointment next time you fly and feel like a VIP

Personal Shopper

Key Benefits

  • Accredited international stylists
  • Fast and efficient shopping service
  • Complimentary Personal Shopper lounges in Terminals 2, 3 and 5
  • Access to brands and retailers in all terminals
  • Reservation of requested brands and/or pieces

How It Works

Book

Book

Use the booking form below 48 hours before you travel to request an appointment with an accredited stylist

Consult

Consult

We will contact you to discuss what you are looking for, your budget and the time you have available.

Meet

Meet

Your Personal Shopper will arrange where to meet you after security. You will have their contact details, in case you are delayed.

Shop

Shop

Based on your consultation, your Personal Shopper will have prepared a shopping plan to make the most of your time.