Collect On Return

Collect On Return

Unfortunately due to the situation with Covid-19, we are currently unable to offer a Collect on Return service.

We apologise for any inconvenience and look forward to assisting you in the future.

Please check this page for updates.

Advice for Travellers

Collect On Return

When you are travelling within the UK or EU you can use our free Shop & Collect service to buy in store as you depart - then pick up purchases from a convenient collection point on your return. No more lugging everything along on your travels.

Store staff will make the arrangements and your purchases will be waiting for you in arrivals when you come back. Shop & Collect is available at all shops in the departure lounge at Heathrow.

Heathrow Rewards members collect 100 extra points and Heathrow Rewards Premium members collect 150 extra points when you use our Shop & Collect service.

Goods for Collection Terms & Conditions
The passenger is required to complete a form in full at the retailer to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to the airport. The passenger is then required to collect their goods upon their return at the collection point detailed on the form. The passenger must retain the receipt for presentation when collecting the goods. The passenger will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date. Passengers are restricted to ten purchased items maximum, per retailer store and a maximum of 50 items in total to use this service.