Heathrow Shopper Promise

Unfortunately due to the situation with Covid-19, returns are taking longer to process.

Any refunds that are received within 60 days of purchase and accepted, will still be honoured (terms and conditions apply).

We apologise for any inconvenience and look forward to assisting you in the future.

Our promise to you

Shopping at the airport is even more enjoyable and convenient than ever before. You may be familiar with the wide selection of shops, fantastic range of products and outstanding value at Heathrow. But did you know that as part of our commitment to providing world class customer service, we also operate a 60 day returns service on behalf of the Heathrow retailers?

Heathrow Shopper Promise enables you to shop with total confidence knowing that if you change your mind, you can return the product within 60 days and we'll guarantee a full refund (subject to the return policy). As part of the Heathrow Shopper Promise, Heathrow will also arrange for the product to be returned to the relevant retailer on your behalf if there is a fault.

Contact us

We are more than happy to help with any queries about shopping at Heathrrow.