Reserve & Collect

In line with the UK Government's announcement of the New National Restrictions for England, many of our shops remain closed.

We are currently only able to offer a Reserve & Collect service for essential products from Boots, WHSmith, World Duty Free, Caviar House & Prunier and Fortnum & Mason.

Pre-order and collect service is available for a few retailers and details of how to get in touch with them with an enquiry visit /pre-pay-and-collect.

We apologise for any inconvenience caused and look forward to returning to a full service in the near future


How it works



Browse the range of products and brands available at Heathrow.



Add the items you want to reserve to your basket and submit your request.



You will receive confirmation of price and availability of your reservation request.

Collect and pay

Collect & Pay

When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.

Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in store when you fly.

You can pre-order products from most shops at Heathrow, even if you don’t see it online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Our Shopping Services Team is available to answer any questions that you have about brands, products or services at Heathrow.

Plus, Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the service is used.

Latest Apple Products to Reserve & Collect

Have a reservation query?

Use the contact form to submit your enquiry or call us

Monday - Sunday 09:00am - 05:00pm GMT

Telephone: 0800 678 5324