Returns Promise

Returns Promise

Due to government guidelines, there is likely to be a significant delay in processing your return. Returns will be processed when non-essential retail is able to open.

We apologise for any inconvenience caused.

World Duty Free Returns Policy

We do not process returns of goods purchased in World Duty Free, for these returns please contact World Duty Free Directly

Key Documents

Contact us

We are more than happy to help with any queries about shopping at Heathrow.